Several consumers who planned their trip during the period of this pandemic, which is the new Coronavirus (COVID-19), which affected the entire civil aviation sector, with the recommendation to cancel or postpone a ticket, are undecided, in what their procedure should be like, as they had to schedule this passage for the next few months.

Tourists who have a trip scheduled for the 2nd semester or next year are worried about this pandemic and many people were caught by surprise and are already considering rescheduling that trip. Are you a tourist, do you know your rights? If you don't know, you've come to the right place to find out what to do in this situation.

At the moment, the scenario for travel in the coming months is full of uncertainty. We don't know what Brazil and the world will be like in the future and everything will depend on the entire dynamics of contamination of this virus, in relation to people. Today, a person who has a trip scheduled has the option of rescheduling that trip.

Tourism professionals are unanimous in saying that they are also not sure what Brazil and the world will look like post-pandemic. Many of these professionals claim that it is still too early to cancel this trip or these travel packages for the coming months, as suppliers are prioritizing those dates that are closest.

Airlines are providing conditions for those people who want a refund, a change or a credit that is without penalty. One of the strategies to avoid losing money is to wait until you get closer to the trip, to obtain a favorable condition, as new conditions appear in the market every day.

In Brazil, the Government established through provisional measure number 925, that consumers would be exempt from contractual penalties, if they accept the credit that will be used within a period of up to 12 months, which must be counted from the flight date, without payment of fees, with acceptance of this credit within this period.

However, if this trip abroad is a canceled event and if the traveler is not interested in this credit, in this case, the recommendation made by the Public Ministry is that airlines can cancel or refund these consumers, as this buyer is not forced to expose their physical health to a risk, to destinations where they can contract this virus.

Therefore, the consumer must negotiate directly with the airline and in cases where they are unable to obtain a refund of the amount paid, they can take some measures, including making a complaint to ANAC, making a complaint to PROCON of your city, a complaint from the Public Prosecutor's Office or seek a lawyer and file an appropriate criminal action.

The consumer has the right to a cancellation, which must be done in a fair, balanced manner and in compliance with the provisions of the Law, and it is necessary to analyze what is established in the contract that the consumer signed. It is not possible to predict or determine how long this pandemic will impact people's movement.

The recommendation is that not cancel all trips planned for this year, which is 2020. Trips that are closest should be rescheduled or canceled, if necessary, so that problems related to this are avoided. to restrictions on entry or circulation or even to prevent the spread of this virus.

For those trips starting in July, it is not yet necessary to cancel or postpone your plans, as there is great expectation for these countries and for them to return to normal, with their routine in the coming months. The recommendation is that you wait a month before this trip, so that the decision to cancel can be made, so that it can be much more assertive.

To do this, always keep an eye on all the news from your destination for this trip, observing how the country is dealing with this entire pandemic and also whether movement in that country is already open and whether it will be possible to carry out this trip normally. So far, there is no safe place in the world for a trip, given the entire situation of this pandemic.

To plan this trip for the coming months, it is necessary to consider some factors for this year and next. Among all these factors to be analyzed is the period of school holidays, for those traveling with children or young people, due to many schools or universities having their calendars changed, due to the quarantine and isolation period.

It is very important, before choosing this trip, to check the school calendar, as well as the operation of tourist attractions, the calendar of events and entry into countries, in some regions due to some restrictions or changes throughout the year. year, so that your stay, flight availability and all safety recommendations can be checked.

Anyone who has a plane ticket to a destination that has a high number of Coronavirus cases, such as destinations in China, Italy, Iran or the USA, to name just a few countries, should not worry, as most airlines are rescheduling these tickets or canceling these tickets, free of charge and are subject to the contractual rules of the purchased fare.

There is a tendency for this entire scenario in the travel sector to improve, at best for August or September, which is not yet guaranteed, requiring these tickets to be rescheduled and there is currently no possibility of making a forecast that be realistic. Make your decisions according to the entire scenario that is relative to your next trip.